September 18, 2019

5 Ways Mediators Can Add Value to Hospital Communication and Resolution Programs

Josh Fruchter
We have previously discussed the growing trend towards implementation by hospitals of Communication and Resolution Programs (CRP). To recap, CRP’s aim to foster transparent communication with patients and their families following an adverse medical event, including: prompt disclosure of medical error; an explanation of why the medical error occurred, and..
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August 14, 2019

Hospital Communication and Resolution Programs: Lessons for Mediating Workplace Disputes?

Josh Fruchter
As mediators, we need to remain informed about new and innovative approaches to dispute resolution in niche contexts, so we can analyze the reasons for their success, and advocate for their broader use in other arenas where they may also prove helpful. One such development is the growing adoption by..
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August 8, 2019

I’m Sorry: The Power of Apology in Mediation

Josh Fruchter
As children, we were taught by our parents and teachers to take responsibility for our actions and apologize if we damaged someone’s property or hurt someone’s feelings. See Professor Jonathan Cohen, Advising Clients to Apologize, 72 S. Cal. L. Rev. 1009 (1999). Yet, ironically, as adults — if we cause..
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